Serco has secured a new service contract to deliver a central management service for IT classified systems. The services will be delivered in Brussels with all staff executing the service holding security clearance up to 'Secret UE' level to access the classified zones. The duration of the contract is 4 years and it is valued at 9,000,000 EUR.
The European External Action Service is the European Union's diplomatic corps. It supports the EU foreign affairs chief (High Representative for Foreign Affairs and Security Policy, Catherine Ashton) in conducting the common foreign and security policy. It has Delegations around the world working on behalf of the people of Europe and representing the EU as a whole. The EEAS manages the EU's response to crises, has intelligence capabilities and cooperates with the European Commission in areas which it shares competence with.
The EEAS operates classified information systems (CIS) in order to securely exchange and process classified information. Serco are responsible for ensuring these CIS will be maintained, supported and monitored on a daily basis to ensure reliable and performing services. The service's that Serco will be responsible for include,setting up a Service Centre to manage the services in a global approach, beyond pure support. This Service Centre will resolve all tickets and service requests related to CIS:
It shall act as a single interface for receiving and recording of all calls, incidents and requests regarding CIS;Serco will also support and maintain:
It shall restore as quickly as possible the service in order to minimize the impact of an incident.
End User Desk Services
Computer DevicesEnd User Application Services
Secure VoiceCore IT Services
Core Appliance ServicesInfrastructure services
Shared IT Services
IT Infrastructure Services (Power processing (Server)Network infrastructure Services
Back-up / Archiving
IP VPN access serviceSecurity Services
Local wired service
Information AssuranceMichael Alner, Managing Director of Serco's European Institutions business said: "We are delighted to support the important work of the European External Action Service through the award of this new contract.
IP Encryption Devices
Primary Key Infrastructure services existing on classified networks
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